Shipping policy

Shipping Policy (for Store Genie)

Shipping Policy

At Store Genie, a brand owned by DIAMOND ORE CONSULTING PRIVATE LIMITED, we aim to provide a seamless and efficient shopping experience for our customers. Below is our comprehensive shipping policy.

Shipping Coverage

Domestic Shipping:
We currently ship to all locations within India through our logistics partner iThinkLogistics.

Shipping Charges

Free Shipping:
We are pleased to offer free shipping on all orders across India.
There are no additional shipping charges applied at checkout.

Order Processing Time

  • Processing Time: All orders are processed and dispatched within 24–72 hours of placement.
  • Order Confirmation:
  1. For Partial COD orders, you will receive an address confirmation call before dispatch.
  2. Prepaid orders are processed automatically without confirmation calls.

 

Shipping Time

  • Delivery Time: Delivery times vary depending on destination, typically 3–6 business days after order dispatch.

  • Tracking Your Order:

  1. Once shipped, you will receive a shipment confirmation SMS/WhatsApp with a tracking link.
  2. You can also track your order anytime on our website under the “Track Your Order” section.

Shipment Delays

  • Unexpected Delays:
    While we strive to ensure timely delivery, there may be delays due to weather conditions, courier issues, public holidays, or high order volumes. In such cases, we will notify you promptly.
  • Public Holidays:
    Deliveries are not made on national or public holidays. Orders placed around these days may take longer to arrive.

Shipping Address

  • Accuracy Required: Please ensure your shipping address is complete and accurate.
    We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • Address Changes:
    If you need to modify your address after placing an order, please email us at utsaah@diamondore.in or use the WhatsApp icon on our website immediately.
    We will do our best to accommodate your request before dispatch.

Damaged or Lost Packages

  • Damaged Packages:
    If your package arrives damaged, please contact our support team immediately with photos or videos of the damaged product.
    We will work with ShipPrime to resolve the issue and arrange a replacement or refund as per our policy.
  • Lost Packages:
    If your package is lost during transit, please contact us at utsaah@diamondore.in We will coordinate with iThinkLogistics to locate the package or provide a suitable resolution.

Contact Us

For any questions or concerns regarding your shipment, please contact our customer support team:-
📧 utsaah@diamondore.in
📞 +91 8375940972

Disclaimer

All products are shipped and fulfilled through our logistics partner iThinkLogisticcs.
While we make every effort to ensure timely delivery and safe packaging, Store Genie (DIAMOND ORE CONSULTING PRIVATE LIMITED) shall not be held responsible for delays, damages, or losses arising due to courier handling or other third-party factors beyond our control.